Shipping policy

At Perfume Peaks, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle order processing, delivery, and shipping terms.

1. Shipping Coverage

We currently ship to:

  • All cities across Egypt

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation
  • Orders placed after working hours, weekends, or public holidays will be processed the next business day
  • During peak seasons (sales, holidays), processing may take slightly longer

📌 Orders are only processed after:

  • Order confirmation via our team
  • Payment confirmation 

3. Delivery Time

Estimated delivery times:

  • Cairo & Giza: 1–3 business days
  • Other Governorates: 2–5 business days
  • Remote Areas: May take up to 5–7 business days

📌 Delivery times are estimates and may vary بسبب شركات الشحن أو الظروف الخارجة عن إرادتنا (e.g., weather, holidays).

4. Shipping Fees

  • Shipping fees are calculated based on:
    • Delivery location
    • Order size/weight
  • Customers will be informed of the shipping cost before confirming the order

📌 Promotions may include:

  • Free shipping on selected offers or order values

5. Order Tracking

  • Once your order is shipped, you may receive:
    • Tracking number 
    • Update via WhatsApp or phone call
  • You can contact us anytime to check your order status

6. Delivery Process

  • Our delivery partner will contact you before arrival
  • Please ensure your phone number and address are accurate

📌 If the customer is unavailable:

  • The courier may attempt delivery مرة أخرى
  • Delays may occur depending on rescheduling

7. Cash on Delivery (COD)

We offer Cash on Delivery for most orders.

  • Please prepare the exact amount when possible
  • Repeated order refusals may result in:
    • Restricting COD option
    • Future orders requiring prepayment

8. Shipping Issues

a. Delayed Orders

  • If your order is delayed beyond the estimated time, contact us for assistance

b. Lost Shipments

  • In rare cases of lost shipments:
    • We will investigate with the courier
    • Replacement or refund will be arranged if confirmed

c. Damaged Packages

  • If you receive a damaged package:
    • Do not accept it if clearly damaged
    • Or report within 24 hours with photos/videos

9. Incorrect Address

  • Customers are responsible for providing accurate shipping details
  • If an incorrect address is provided:
    • Additional fees may apply for redelivery
    • Delays are expected

10. Order Modifications & Cancellation

  • Orders can be modified or canceled only before shipping confirmation
  • Once shipped, changes are not possible

11. Contact Us

For any shipping-related inquiries:

  • Instagram: @perfumepeaks
  • WhatsApp: +201554928993
  • Email: Perfumepeaks@gmail.com