Refund policy

At Perfume Peaks, customer satisfaction is our priority. Due to the nature of perfumes and for hygiene and authenticity reasons, we have established the following Return & Refund Policy.

1. General Policy

  • All sales are considered final unless the product is defective, damaged, or incorrect.
  • Returns are only accepted under the conditions stated below.
  • By placing an order, you agree to this policy.

2. Eligible Cases for Return or Exchange

You may request a return or exchange if:

a. Damaged Product

  • The item arrives broken, leaking, or visibly damaged.

b. Wrong Item Delivered

  • You receive a different product than what you ordered.

c. Missing Items

  • Part of your order is missing upon delivery.

📌 Important:
You must report any of the above issues within 24 hours of receiving your order.

3. Non-Eligible Cases

We do NOT accept returns or refunds in the following cases:

  • You changed your mind after purchase
  • You didn’t like the scent (fragrance preference is subjective)
  • The product has been opened, used, or tampered with
  • Minor packaging imperfections that do not affect the product
  • Sale or discounted items (unless defective)

4. Return Conditions

To be eligible for a return:

  • Product must be unused, unopened, and in original packaging
  • Must include all original accessories, box, and wrapping
  • Proof of purchase (invoice or order confirmation) is required

5. Refund Policy

  • If your return is approved, you may receive:
    • Replacement (preferred option)
    • Store credit
    • Refund (case-by-case basis)
  • Refunds (if approved) will be processed within 5–10 business days.
  • Shipping fees are non-refundable unless the issue is from our side.

6. Exchange Policy

  • Exchanges are allowed only for:
    • Damaged items
    • Wrong items delivered
  • Exchange requests must be made within 24 hours of delivery.
  • We will arrange replacement delivery after confirming the issue.

7. Return Process

To request a return or exchange:

  1. Contact us via:
    • Instagram: @PerfumePeaks
    • WhatsApp: +201554928993
  2. Provide:
    • Order number
    • Clear photos or videos of the issue
  3. Our team will review your request within 24 hours
  4. If approved, we will guide you through the return or replacement process

8. Shipping Responsibility

  • If the return is due to our mistake → we cover shipping costs
  • If otherwise approved (rare cases) → customer may cover shipping

9. Refused Deliveries

  • If an order is refused upon delivery without valid reason:
    • Future orders may require prepayment
    • Delivery fees may not be waived again

10. Contact Us

For any return or refund inquiries:

  • Instagram: @Perfumepeaks
  • WhatsApp: +201554928993
  • Email: Perfumepeaks@gmail.com